CITIZEN CHARTER

VISION, MISSION, AND VALUE STATEMENT

VISION

The transformational leader in the technical education and skills development of the Filipino workforce.

MISSION

TESDA sets direction, promulgates relevant standards, and implements programs geared towards a quality-assured and inclusive technical education and skills development and certification system.

VALUES STATEMENT

We believe in demonstrated competence, institutional integrity, personal commitment, culture of innovativeness, and a deep sense of nationalism.

PERFORMANCE PLEDGE

We, the officials and employees of the Technical Education and Skills Development Authority (TESDA), voluntarily, and out of a sense of duty, do hereby make the following manifestations:

That, good governance is essential for sustainable economic and social development;

That, good governance translates to the delivery of public services in a responsive, accountable and transparent manner by a public organization;

That, the TESDA philosophy, methods, procedures and standards in delivering its frontline services are contained in the TESDA Citizen’s Charter, which we have read and essentially understood.

That, in view hereof, we hereby commit to do the following:

To know and abide by TESDA’s service standards in performing the duties and responsibilities of my/our appointive /designated position/s, wherever possible;

To seek continual improvement of the service process/es of our service area;

To account for the Citizen’s satisfaction/dissatisfaction in the TESD products and services for which our work group is responsible; and

Through example, encourage others to be guided by and adhere to the service standards spelled out in the TESDA Citizen’s Charter.

COMPLAINTS AND FEEDBACK MECHANISM

Please let us know how we have served you by doing any of the following:

Accomplish our Feedback Form available in the offices and put in the drop box at the Public Assistance Counter

Send your feedback/complaints through e-mail (contactcenter@tesda.gov.ph) or text us at 0917-4794370

You can contact us also through our Hotline (+632) 887-7777

Talk to our Customer Service Officer

If you are not satisfied with our service, your written/verbal complaints shall immediately be attended to by our Customer Service Officer at the Public Assistance Counter.

THANK YOU for helping us continuously improve our services.